## Build 24/7 AI support agents across channels - voice, chat and email

From resolving FAQs to handling refunds, order updates, and escalations - build AI agents that deliver instant resolutions on any channel.

Brands and BPOs use SigmaMind to reduce ticket volume, improve CSAT, and bring down response and resolution times.

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## Proven results with SigmaMind AI

50-60% ticket automation

70% drop in first response time

Improved customer satisfaction scores

Lower support costs without compromising quality

## Why choose SigmaMind AI for customer support

### Omnichannel by Default

Agents work across voice, chat, and email.

### Trained on Your Content

Upload help center articles, FAQs, SOPs, and ticket history.

### No-Code Builder

Design workflows, escalation paths, and intent triggers in minutes.

### Built-In Escalation Logic

Seamless human handoffs when needed

### Built-in Analytics

Track CSAT, resolution times, ticket deflection, and escalation rates.

### Integrated with Your Helpdesk

Works natively with Zendesk, Gorgias, Gladly, and more.

## What you can automate with SigmaMind AI

Automate post-purchase queries
Handle order status, returns, refunds, and cancellations.

Resolve common queries instantly
Answer "Where is my order?" and policy-related questions instantly.

**Escalate exceptions with logic**
Route complex or sensitive issues to human agents.

Capture feedback seamlessly
Trigger post-resolution feedback requests that don’t interrupt the experience.

Deliver context-aware support
Tailor responses based on customer history, segment, order type, or behavior.

Stay live, even on weekend and off hours
Deliver consistent support across all time zones, all days, everyday 24/7.

## How it works

**Step 1: Train your agent**
Upload your knowledge base, help docs, ticket transcripts, and escalation flows

**Step 2: Build and test**
Use our drag-and-drop builder to create personalized workflows and fallback paths

**Step 3: Launch across channels**
Go live on your website, IVR, or email inbox

**Step 4: Track and improve**
Monitor deflection rate, CSAT, resolution time, and conversation quality

## Frequently Asked Questions (FAQs)

### Can SigmaMind AI agents handle customer support tasks like checking order status or processing returns?
Yes. SigmaMind AI agents can automate a wide range of customer support use cases.

### Can SigmaMind AI work across all customer touchpoints - chat, email, and voice?
Absolutely. Our AI agents are channel-agnostic by design.

### Is SigmaMind AI integrated with helpdesk tools like Gorgias and Zendesk?
Yes. SigmaMind AI comes with native integrations for Gorgias and Zendesk.

### Can SigmaMind AI replace my live support team?
SigmaMind AI handles repetitive queries so your human agents can focus on complex interactions.

### How much of my helpdesk workload can SigmaMind AI automate?
Many of our clients automate 50-60% of inbound support queries.

### Will SigmaMind AI know when to escalate a conversation to a human agent?
Yes. You can configure escalation triggers based on specific conditions.

### How fast can I launch a customer support AI agent?
You can get started in as little as a single day using SigmaMind AI’s ready-to-use templates.

### Can the AI agents respond in multiple languages?
Yes. SigmaMind AI supports multilingual agents.

### Can AI agents personalize responses using customer data?
Absolutely. SigmaMind AI agents can pull data from your connected systems.

### Can SigmaMind AI agents respond in my brand’s tone and persona?
Yes. SigmaMind AI includes built-in settings to define your brand persona.